Service & Support

The service and support department are here for advice, repairs, or replacements—whether it’s a technical issue with a desk or a malfunctioning Luxaflex cord, and everything in between. No request is too unusual, no problem too big or too small. As a client, you will have a single point of contact, making communication much simpler. We are available for all inquiries, as our driving force is to achieve maximum customer satisfaction and deliver the highest level of quality service.

In the hearts of our people beats a true Lensen spirit of service.

The different sub-departments consist of furniture assemblers, a team responsible for efficient scheduling, and a team dedicated to everything related to flooring and window treatments. Each department has its own field of expertise, ensuring that the best people deliver the best results, manage time efficiently, and find the right solutions for challenges and unexpected hiccups. Ensuring the process runs as smoothly as possible and addressing any obstacles or issues immediately is what truly matters. Some issues can be resolved over the phone, while others may require an on-site technician. In the hearts of our people beats a true Lensen spirit of service.

In our own logistics centre, we collect, and store delivered materials such as furniture, flooring, and window or wall coverings until the order is complete and ready for delivery and installation. In specific cases, as an additional service, we keep extra stock, such as flooring, so that in the event of damage, replacement can be arranged quickly. We also ensure that all waste generated during delivery and installation is properly cleared away. Need us to work through the night or provide a temporary chair? We think along with you and adapt, especially when unexpected issues arise that could disrupt the project. Thanks to our well-organised working methods, there is always room for flexibility.

In our case, service is often also preventive. For example, we provide advice on how to best maintain a floor after it has been put into use or how to properly clean furniture. This helps extend the lifespan of materials. By being honest and transparent - with our clients, our team, and our suppliers - we have built a valuable partnership. This mutual trust ensures that we all take responsibility for bringing a complete project to the best possible conclusion. Solving problems and challenges is what truly matters. Not only during installation and execution, but our team also remains involved and available afterward.