Service & Support

The service and support department is there for advice, repair or replacement, From the technical fault on a desk to the string of the Luxaflex not working properly and everything in between. No question is too crazy for us, no problem too big or too small. For you, the client, there is a single point of contact, which makes communication a lot easier. We are at your disposal for all questions because maximum customer satisfaction and achieving the highest degree of quality service are our driving forces.

In the chest of our people beats a service-oriented Lensen heart.

The various sub-departments comprise furniture fitters, a team that ensures efficient planning and a team responsible for everything to do with upholstery and window decoration. Each department has its own field of expertise. This ensures that the best people give the best results, ensure the most efficient time allocation and find the right solutions to challenges and spontaneous hick-ups. Making a process run as smoothly as possible and solving any obstacles and problems immediately: that's all that matters. Some breakdowns can be solved over the phone, other issues may require a technician to come on site. In the chest of our people beats a service-oriented Lensen heart.

In our own logistics centre, we collect and keep delivered materials such as furniture, flooring and window or wall coverings in storage until the order can be completely delivered and installed. In specific cases, we keep extra stock of a floor, for example, as a special service. In the event of any damage, replacement can then be organised quickly. In addition, we clean up our waste created during the delivery and moving in of a project. And is it necessary to work at night or provide a loan chair? We think along and move with you. Especially in the case of those sooty things that unexpectedly cross our path. Thanks to our tightly organised way of working, there is room for flexibility.

In our case, service is often also preventive. For example, by giving advice on how best to maintain a floor after use or how to clean furniture properly. That way, we extend the life of materials. By being honest and open - with our clients, our team and our suppliers alike - we have achieved a valuable partnership. This mutual bond of trust ensures that we all share the responsibility to bring an overall project to its best conclusion. Solving problems and challenges is all that matters. Not only at the time of move-in and realisation, the team remains involved and available afterwards as well.